How do I book a party at Rebound Revolution?
Party bookings are to be secured by paying 50% of the full amount upon booking and the remainder 7 days prior to the party. We require a minimum of 2 weeks’ notice for all party bookings at Rebound Revolution (though late bookings can be accepted by Management). Any social clubs or similar, please call if you need to make alternative payment arrangements.
Does the birthday child go free?
No, the birthday child should be counted in your guest total. As a birthday gift from us, we give every birthday child a magical Golden Jump pass which they can use on their next visit to the park. Please note this cannot be swapped or redeemed at the time of booking.
What is your policy on refunds?
Rebound Revolution will refund any group bookings and parties cancelled 14 days prior to the event. Any bookings cancelled after that time will not receive a refund. An option to move the booking will be offered at the managements discretion.
Can I change the date and time I booked?
The moving of a group or party booking can only be requested more than 7 days before the date of the group event or party. If attempted after this date it will be rejected.
What happens when we arrive?
A group or party is required to arrive at the venue at least 25 - 30 minutes prior to the confirmed jump time. Upon arrival the group or party must present themselves to a member of Rebound Revolution staff who will introduce the group to the party host to check you in.
Should you arrive late, you are not automatically entitled to the full hour on the trampolines. We will endeavour to make sure you can bounce for a full hour, but this decision will be made at the Managers discretion. Rights of admission can be refused at any time if in the case of excessive lateness.
Party areas can be accessed 15 minutes before food is served (for example – a party starting at 11am will have guests jumping from 11am to 12pm and access to your private party room from 11.45am to 12.30pm.)
The room/area must be vacated promptly after this time to allow staff to set up for the next party. We would ask you to work with us here as we know you wouldn’t like your own party held up too!
Do parents need to be present?
We ask the parent/guardian of the party child stay on site at all times and are responsible for the behaviour of their children. Any behaviour we deem to be unacceptable will be explained to the parent/guardian and your party may come to an end prematurely.
What can I bring with me? Food / Dietary / Decorations?
Can I add / remove additional guests to my booking at a later date?
Is there a minimum age for party guests?
Party guests under the age of 5 are not recommended to go on the trampolines outside of Toddler Hours which are 10am to 12pm. If your party is on a weekend the 11am – 12pm slot allows for all ages from 0 - 9 years.
Do I need to fill in waivers for each guest?
All customers wishing to jump must complete a waiver. A parent or legal guardian must sign a waiver for their children attending a party at Rebound Revolution, once a waiver has been signed it will last for 12 months. You can fill in the waiver form when you come to visit but to save time when you get here we highly recommend that you sign the waiver online on our website.
Will I be contacted?
Yes, you will be contacted at least 5 days before your party.